Frequently Asked Questions
Q: When does my American Heart Association card expire?
A: American Heart Association Cards expire at the end of the month, two years from when you took the course. Example, 3-14-15 to 3-31-17
Q: Can I take a renewal course if my card has expired?
A: AHA States in their Program Administration Manual that if an individual expires there is no grace period. Taking a renewal course is up to the discretion of the course director. If they do take a renewal and fail any portion of the course they will not have the option of remediation.
Q: Is it okay to be late to a course?
A: It is not ideal for you to be late, courses tend to start promptly and much material is covered throughout the course.
Q: Can I miss any portion of the course and still pass?
Q: What are e-cards and are they valid?
A: No, attendance at the entire course is required in order to pass the course.
A: An AHA eCard is the electronic equivalent of a printed AHA course completion card and can be provided to students as an alternative to a printed card. eCards are valid course completion cards and can be presented to employers as proof of successful completion of an AHA course. eCards are available only for provider-level courses in the United States.
POLICIES
Refund Policy:
Cancellations must be received two business days prior to the program date to receive a refund. All sales are final on course materials including online courses and provider manuals. If you are requesting to reschedule your course, the request must be made before 48 hours.
NO SHOWS will not be eligible for a refund or class transfer/rescheduling.
Course Cancellation Policy:
For courses that have not met the minimum amount of participants or adverse weather there will be a refund in full for the course. We will give as much notice as we are able to give. There are no refunds for Online Courses and Provider Materials.
ADDITIONAL POLICES AND TERMS OF SERVICE
Terms:
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
Use License
Permission is granted to temporarily download a copy of the information on the pages on STAT Medical Training's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by STAT Medical Training at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on STAT Medical Training's web site are provided "as is". STAT Medical Training makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, STAT Medical Training does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall STAT Medical Training or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on STAT Medical Training's Internet site, even if STAT Medical Training or a STAT Medical Training authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on STAT Medical Training's web site could include technical, typographical, or photographic errors. STAT Medical Training does not warrant that any of the materials on its web site are accurate, complete, or current. STAT Medical Training may make changes to the materials contained on its web site at any time without notice. STAT Medical Training does not, however, make any commitment to update the materials.
Links
STAT Medical Training has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by STAT Medical Training of the site. Use of any such linked web site is at the user's own risk.
Site Terms of Use Modifications
STAT Medical Training may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to STAT Medical Training's web site shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
- We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.